Home Visits

Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice.

A visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session.

It is best to phone early in the day if you require a home/nursing home visit. You will be informed if fees apply.

Fee Structure

We are a mixed billing practice. 

Payment is required on the day of consultation – EFTPOS or credit card is preferred.

Your Medicare rebate can be claimed at the time of payment.

Reminder System

Our practice is committed to preventive care and we participate in National and State reminder systems. We offer a reminder system for cervical screening, immunisations, blood tests and other preventive health services appropriate to your care. If you do not wish to be part of this system, please advise your doctor.

Prescriptions

We ask that you make an appointment to see your doctor for all repeat prescriptions so that the doctor can check the medical condition for which the prescription is being written.

Referrals

All referrals require an appointment. We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for an ongoing problem and require a repeat referral, please advise our receptionist.

There may be a fee incurred for your consultation with other health professionals which require payment on the day – please ask at reception if you have any questions.

Communication/Interpreter Services

National Relay Service (NRS)

Phone access service for people who are deaf or have a hearing or speech impairment.

Phone: 133 677

Translating and Interpreting Service (TIS)

For patients who require an Interpreter.

Phone: 131 450

Telephone Calls

Your doctor is available by phone during opening hours however, because calls may inconvenience other patients while having their consultation, messages can be left for the doctor who will return your call in a timely manner.

In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to a clinical staff member.

Communicating Via Email

Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter.

If you need to speak with us urgently, or do not receive a reply to your email please contact us by phone on (02) 7907 3983 during opening hours.

Test Results

Your doctor will advise you when they expect to get your results back. You will be contacted if the doctor requests to see you following any tests.

We ask that you make an appointment with your doctor if you wish to discuss your test results.

Please note that our reception staff are unable to give out any test results over the phone.

Patient Feedback

We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.

We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service. For your convenience, we have a suggestion box located in the waiting room.

We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact the:

Health Care Complaints Commission

Locked Mail Bag 18 | Strawberry Hills |2012

P:  1800 043 159 | E:  hccc@hccc.nsw.gov.au

Collaborating With Patients

Our doctors and practice staff respect the right of all our patients to make their own investigation and treatment choices. This practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice.

Managing Your Personal Health Information

Your health record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. Please ask our receptionist for our Patient Privacy Brochure/ Policy for further information on your privacy.

After Hours Emergency Care

St George GP After Hours Service Kogarah        (02) 9553 0795 – For urgent medical attention please call 000

Appointments

We run by an appointment system to minimise your waiting time; however urgent cases will be seen on the day. A routine appointment is 15 minutes. Appointments can be made online via our website: www.healthkonnect.com.au

Walk-in appointments are available and will be triaged accordingly.

Due to unforeseen circumstances, such as an emergency, delays can sometimes occur, and your patience would be appreciated if this should happen before your appointment.

If you require a longer appointment, please discuss this with the receptionist when booking your appointment. 

We ask patients to arrive on time for their appointment so other patients are not inconvenienced.

Cancellations

If you are unable to attend your appointment, please contact the practice at least 24 hours before the appointed time so we can re-book the appointment for another patient and also make another appointment for you.

Failure to cancel your appointment may incur a non-cancellation fee.